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RETURNS

 

 

returns.jpg

 

 

REQUESTING A RETURN IS EASY


We hope you will love every Jolie Moi purchase you make, if you’re not satisfied with your purchase from us, you can return the unwanted items to us within 14 days of receipt:

 

RETURNS TERM & CONDITIONS:


RETURNS PERIOD

If you are unhappy with any of your purchases from www.joliemoi.co.uk you can return the item/s to us for a refund within 14 days of receipt. 

This means you have 14 days to try on your item(s) and get them back into the postal system to us; we ask that keep hold of your proof of postage receipt as your insurance. If you encounter any problems with your return we will ask for proof of postage.

Be warned all items returned must be received with all labels still attached, as they were when you received the items. When trying on your item(s) of clothing, please ensure that you’re not wearing make-up, perfume or deodorant which may leave a scent or marks on the item(s). We will not accept the return of any item(s) where there is evidence that these instructions have been violated and the items will automatically be returned to you.

Once received we will endeavour to process the refund or exchange within 5-14 working days. Although refunds are processed within 14 working days please allow up to 10 working days for the refunded balance to appear within your bank account – this time period is dictated by your bank/card holder and is out of our control.

Garment tags and packaging (if any) should also be included along with any other accessories that are part of the item (such as belts). Normally, before dispatching your parcel, our warehouse staff will take a photo proof of your ordered goods with “Customer Notice Tag” attached; Unfortunately if any part of the item is missing or damaged, we will be unable to accept the return.

 

 

DELIVERY CHARGES & RETURN COSTS:


1. Any returns sent back to Jolie Moi are at the buyer’s expense;

2. We are unfortunately unable to refund postage if only part of an order is returned

3. Return methods must be trackable and signed for. You are required to email us your tracking number of your returned parcel 

  • Royal Mail Signed For @ 1st Class 
  • Royal Mail Signed For @ 2nd Class
  • Collect + signed for 
  • DPD  signed for
  • Fedex signed for
  • Myhermes signed for
RETURN ADDRESS :

TO: 

Jolie Moi Returns (Web Office)
73 Front Lane;
Essex
RM14 1XL;
UK

( NOTIFY EMAIL ADDRESS: [email protected]

- Kindly note: “Any returns sent back to Seller are at the buyer’s expense.” Even if you spent over £3.95 on return postage, we can not refund you more than £3.95 (the original postage you had paid to us for dispatching your order, which was on a flat rate of £3.95 per order); 

 

EXCHANGE

WE ARE UNFORTUNATELY UNABLE TO DO AN EXCHANGE. PLEASE RETURN FOR A REFUND. 

 

DAMAGED (FAULTY) ITEMS


Although we do everything possible to ensure item(s) are sent in perfect conditions, very rarely item(s) we send to a customer are damaged. If an item in your order is damaged upon delivery, please contact us immediately within 3 working days stating that the item(s) in question is faulty, so that we can resolve this issue for you. We regret that if you return a faulty item without any prior contact in regards to the fault in 3 working days or after worn or washed, the return request can not be accepted and the item will be returned to you (the buyer) immediately.

 

KIND NOTICE

 
We are a small team here, and our business focus is Wholesale & Concessions, please kindly allow some extra time for us to complete your retail orders and enquiries.

Many thanks

JM team




HOW TO CONTACT US?

  
For any further questions, contact us via e-mail:


[email protected]

[email protected]

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