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REQUESTING A RETURN IS EASY…

We hope you’ll love every Jolie Moi purchase you make, in the unlikely event that you're not entirely satisfied with your purchase from us, you will need to request a ‘Return ID’.  You can do this via your account by clicking on ‘My Orders’. From here please view the order you are returning, click on ‘Invoice’ and you will then see the option to ‘Return’.

*If you have been partially refunded for the out-stock items and unable to request a ‘Return ID’ , no worries, you can still return the unwanted goods without the  ‘Return ID’ as long as you can put 1 copy of your purchase invoice/ packing list into the parcel with the goods, we can still identify which customer posted back this parcel for refund; Please kindly make sure you always write your name, your address on the parcel package too; 

 

2 methods you can choose for sending your returns:

  • Please ONLY use tracked/signed for delivery service for returns and keep your receipt as a proof...  Any returns sent back to Jolie Moi are at the buyer’s expense. However we will refund you £3.95 the initial delivery fee which you have paid for your order ( £3.95 will be refunded to you when your returned parcel reaches our warehouse safely) 

or 

  • You can use our royal mail FREE-POST account for returns, and keep your receipt as a proof too; The post office counter will not charge you for the parcel, but they will charge us to pay for the parcel instead;  

Please ONLY using our FREE POST ADDRESS if you have agreed to redeem the £3.95 as a credit, therefore, no further refund on delivery fee will be issued; We will use the credit to pay Post Office for the returned parcel.

 

please kindly see more details as below: 

RETURNS POLICY

  • Returns Period: 

If you are unhappy with any of your purchases made on www.joliemoi.co.uk you can return the item/s to us for a refund or exchange of size within 14 days of receipt. 

This means you have 14 days to try on your item/s and get them back into the postal system to us; we ask that you keep hold of your proof of postage receipt as your insurance.  If you encounter any problems with your return we will ask for proof of postage.

All items returned must be received with all labels still attached, as they were when you received the item.  When trying on your item/s of clothing, please ensure that you are not wearing make-up, perfume or deodorant which may leave a scent or marks on the item/s. We will not accept the return of any item/s where there is evidence that these instructions have not been followed and the items will automatically be returned to you.

Once received we will endeavour to process the refund or exchange within 5 working days.  Although refunds are processed within 5 working days please allow up to 10 working days for the refunded balance to appear within your bank account – this time period is dictated by your bank/card holder and is out of our control.

Garment tags and packaging (if any) should also be included along with any other accessories that are part of the item (such as belts). Normally, before dispatching your parcel, our warehouse staff will take a photo proof on your ordered goods with 'Customer Notice Tag' attached; Unfortunately if any part of the item is missing or damaged, we will be unable to accept the return.

 

  • DELIVERY CHARGES  

 

  1. Any returns sent back to Jolie Moi are at the buyer’s expense.
  2. We recommend you use a tracked delivery service and keep the receipt as a proof to ensure your return reaches us. 
  3. Return costs for 2nd class signed for via royal mail normally costs £3.95 ( Less than 2KG) , and it is the same as the delivery charge you paid for; Instead of refunding your delivery charge £3.95 while you decide to return the whole purchase , we can issue £3.95 credit on the return postage by offering our FREE POST ADDRESS to you to cover your return cost; 
  4. if you have read and accept above terms, please use our free post address for your return, kindly keep the post office reciept for proof; By using our FREE POST ADDRESS you are agreed to redeem the delivery cost refund/credit, therefore, no further refund on delivery fee will be issued; We will use the credits to pay Post Office monthly for the returned parcels.

 

FOR UK RETURNS: 

You can return your order by using your £3.95 credit from us by returning the parcel via the Post Office via our FREE POST ACCOUNT: 

  • PLEASE WRITE AS BELOW:  ON YOUR WELL-PACKED ENVELOPE

TO: freepost: RTAH-TEJJ-SEUS;

Jolie Moi Returns;

Unit 2-3 Movers House,

Rear of 81 Front Lane,

Cranham, Essex,

RM14 1XL,

UK;

  • PLEASE KINDLY WRITE YOUR NAME & ADDRESS ON THE PARCEL YOU ARE RETURNING;
  • PLEASE KINDLY ASK A RECEIPT FROM THE POSTOFFICE FOR YOUR RETURNS, JUST IN CASE PARCEL GETS LOST BY POSTOFFICE, YOU WILL STILL HAVE A PROOF OF RETURN TO SHOW US FOR REFUND. WITHOUT A PROOF OF RETURN WHILE GOODS GET LOST BY POSTOFFICE, THEN WE COULD NOT ISSUE THE REFUND.

EXCHANGE

We are unfortunately unable to refund postage if only part of an order is returned. In the event of an exchange, no additional postage for the replacement item will be payable. We will give you a Free-Post code for you to redeem while you place the exchange order on the correct size or correct item which you wish to get exchanged to ; please contact us by leaving messages in your account after you logged in, we will reply you in 48 hours and issue the FREE POST CODE to you; 

 

FOR EUROPE/REST OF WORLD

  • DELIVERY & IMPORT DUTY TAX: 

PLEASE NOTE: All orders are shipped from the UK. Customers will be responsible for paying any applicable import duties and taxes. Charges may vary based on the contents of the order. Customers are advised to contact their local customs office for further information on current import regulations.

Customs & Import Duties
Depending on the value of your order and the destination country, your item(s) may be subject to import charges. The person receiving the order is responsible for paying these extra charges. Due to the ever changing world of customs and duties, we're unable to provide accurate information on this.

If an order is held at customs and we're unable to contact the recipient within 10 working days, this order will be cancelled. In the event that the recipient refuses to pay the import duty, the order will also be cancelled. In both of these circumstances, Glamorous will incur a return or destroy fee and as such we'll not be able to refund any of these orders.

We would advise contacting your local customs office prior to making any purchase.

  • RETURNS: 

 
The cost of postage to return your item/s is at your expense.  We also ask if you are not in Europe that you write very clearly on the outside of the parcel that they are ‘Returned Goods’ so that we do not incur custom charges – in the event that we do get a custom charge, we will simply allow the item to be returned to you.

You as the customer are liable for the parcel whilst it is on its journey back to us.  We always advise to use a trackable, signed for service so in any event where we do not receive the parcel you will be able to make a claim.

 

IMPORTANT CUSTOMER NOTE 

Especially please kindly keep the tag of IMPORTANT CUSTOMER NOTE attached with the items you had purchased;

"PLEASE DO NOT REMOVE THIS TAG IF YOU WISH TO RETURN THIS ITEM. REMOVAL OF THIS TAGE MEANS THAT THIS ITEM CANNOT BE REFUNDED. YOUR STATIONORY RIGHTS ARE NOT AFFECTED."

 

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DAMAGED (FAULTY) ITEMS



Although we do everything possible to ensure items are sent in perfect conditions, very occasionally items damaged but somehow posted to you. If an item in your order is damaged upon delivery, please contact us immediately in 3 working days stating that the item in question is faulty, so that we can resolve this issue for you. We regret that if you return a faulty item without any prior contact in regards to the fault in 3 working days or after worn or washed, the return request cannot be accepted and the item will returned to you (the buyer) immediately.

 

FREE GIFT RETURNS


Occasionally, we may run a promotional offer to give a free gift with your online order when you spend a certain amount of money. When returning a full order for a refund, you must include the free gift with your return. If you do not include the free gift, we'll have to deduct the value of the gift from the value of your refund. If you are returning items for an exchange (rather than a refund), you are able to keep your free gift. If you have any doubts over whether or not you need to return your free gift, please contact our customer service team.

please send us email to : joliemoiconcessions@gmail.com for further assistance;

Q&A:

  • Where to buy Jolie Moi's newest collection?

Retail customers are welcome to visit our concession hosts website to make a purchase on their sites for JOLIE MOI newest collections and enojoy their excellent customer service provided & fantastic reward programs on:

 

http://www.houseoffraser.co.uk 

 

http://www.johnlewis.com 

 

http://www.debenhams.com 

  • why the stock level is so low, and most of the styles are not on full size range any more?

we have heavily discounted on the goods listed on our website due to the limited stock left in our warehouse after wholesale and concession replenishment, we are a wholesale focused business, and our retail funciton enabled only for helping customers who can not find the sold out size on our hosts and with the luck that we are still holding 1 piece or coulple of pieces here...even without profit, we are still happy to try our best to serve the retail customers especially the last piece is what you really want to get before a favourite dress disappearing for ever; 

KIND NOTICE:

We are a small team here, and our business focus is WHOLESALE & CONCESSIONS, please kindly allow some extra time for us to complete your orders and enquires  ....

many thanks

JM team

 

if any other questions, please kindly contact us via email : wholesale.joliemoi@gmail.com; 




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