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GO STRAIGHT TO YOUR DESIRED TOPIC BY CLICKING / TOUCHING ONE OF THE OPTIONS BELOW:


 

RETURNS TERM & CONDITIONS

- RETURNS PERIOD

- DELIVERY CHARGES

 

 

EXCHANGE

 

 

FOR EUROPE / REST OF WORLD

- DELIVERY & IMPORT DUTY TAX

- CUSTOMS AND IMPORT DUTIES

- INTERNATIONAL RETURNS

- KIND NOTICE FOR INTERNATIONAL RETURNS

 

 

IMPORTANT CUSTOMER NOTE

 

 

DAMAGED (FAULTY) ITEMS

 

 

Q&A

  - CAN I GET MY FULL REFUND INCLUDED POSTAGE?

- HOW DO WE REFUND UNWANTED ITEMS RETURNED BY YOU?

 

 

TOPICS RELATED TO FREE GIFT / VOUCHERS RETURNS

- FREE GIFT RETURNS

- GIFT VOUCHERS

- GIFT SETS & MULTI-BUYS

- MINIMUM PURCHASE AMOUNT BASED WHOLESALE PASS DISCOUNT RETURNS

 

 

CONTACT US

 

 

 

 

 

 

 

 

REQUESTING A RETURN IS EASY


We hope you will love every Jolie Moi purchase you make, if you’re not satisfied with your purchase from us, you can return the unwanted items to us within 14 days of receipt:

 

 

 

 

 

 

 


 

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RETURNS TERM & CONDITIONS:

 

 

 

RETURNS TERM & CONDITIONS:


RETURNS PERIOD

If you are unhappy with any of your purchases from www.joliemoi.co.uk you can return the item/s to us for a refund within 14 days of receipt. 

This means you have 14 days to try on your item(s) and get them back into the postal system to us; we ask that keep hold of your proof of postage receipt as your insurance. If you encounter any problems with your return we will ask for proof of postage.

Be warned all items returned must be received with all labels still attached, as they were when you received the items. When trying on your item(s) of clothing, please ensure that you’re not wearing make-up, perfume or deodorant which may leave a scent or marks on the item(s). We will not accept the return of any item(s) where there is evidence that these instructions have been violated and the items will automatically be returned to you.

Once received we will endeavour to process the refund or exchange within 5-14 working days. Although refunds are processed within 14 working days please allow up to 10 working days for the refunded balance to appear within your bank account – this time period is dictated by your bank/card holder and is out of our control.

Garment tags and packaging (if any) should also be included along with any other accessories that are part of the item (such as belts). Normally, before dispatching your parcel, our warehouse staff will take a photo proof of your ordered goods with “Customer Notice Tag” attached; Unfortunately if any part of the item is missing or damaged, we will be unable to accept the return.

 

 

DELIVERY CHARGES


1. Any returns sent back to Jolie Moi are at the buyer’s expense;

2. We are unfortunately unable to refund postage if only part of an order is returned

 

 

 

 

 

 

 

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FOR EUROPE / REST OF WORLD

 

 

 

FOR EUROPE / REST OF WORLD

 

 

 

- DELIVERY & IMPORT DUTY TAX:

 
Please Note: All orders are shipped from the UK, customers will be responsible for paying any applicable import duties and taxes. Charges may vary based on the contents of the order. Customers are advised to contact their local customs office for further information on current import regulations.

CUSTOMS AND IMPORT DUTIES

 
Depending on the value of your order and the destination country, your item(s) may be subject to import charges. The person receiving the order is responsible for paying these extra charges. Due to the ever changing world of customs and duties, we’re unable to provide accurate information on this matter.

If an order is held at customs and we’re unable to contact the recipient within 10 working days, this order will be cancelled. In the event that recipient refuses to pay the import duty, the order will also be cancelled. In both of these circumstances, 

We advise contacting your local customs office prior to making any purchase.



- INTERNATIONAL RETURNS: 

The cost of postage to return your item(s) is at your expense. We also ask if you’re not in Europe that you write very clearly on the outside of the parcel that they are “Returned Goods” so that we do not incur custom charges – in the event that we do get a custom charge, we will simply allow the item to be returned to you.

You as the customer is liable for the parcel whilst it’s on it’s journey back to us. We highly advise to use a trackable, signed for service so in any even where we do not receive the parcel you will be able to make a claim.

 

 

 

KIND NOTICE

FOR INTERNATIONAL RETURNS

 
Do not use our UK Free-Post A/C (as it only applies to UK post offices):

 


PLEASE USE YOUR LOCAL CARRIERS SUCH AS: DPD, FEDEX, TNT, UPS ECT. 

Kindly only use track-able shipping methods for returning the goods to below address:



TO:


Jolie Moi (Web Office)

73 Front Lane;

Essex

RM14 1XL;

UK

 


This means you have 14 days to try on your item(s) and get them back into the postal system to us; we ask that you must keep hold of your proof of postage receipt and you must use track-able shipping methods in order to get a tracking number for your parcel. If you encounter any problems with your return we will ask for proof of postage and tracking number for your parcel.

Be warned: unless items we posted are wrong items or sizes, we do not refund the postage for international orders;


 

 

 

 

 

 

 

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IMPORTANT CUSTOMER NOTE

 

 

 

IMPORTANT CUSTOMER NOTE


Kindly keep the tag of Important Customer Note attached with the items you had purchased;

“PLEASE DO NOT REMOVE THIS TAG IF YOU WISH TO RETURN THIS ITEM. REMOVAL OF THIS TAG MEANS THAT THIS ITEM CAN NOT BE REFUNDED. YOUR STATIONARY RIGHTS ARE NOT AFFECTED.”

 

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DAMAGED (FAULTY) ITEMS

 

 

 

DAMAGED (FAULTY) ITEMS


Although we do everything possible to ensure item(s) are sent in perfect conditions, very rarely item(s) we send to a customer are damaged. If an item in your order is damaged upon delivery, please contact us immediately within 3 working days stating that the item(s) in question is faulty, so that we can resolve this issue for you. We regret that if you return a faulty item without any prior contact in regards to the fault in 3 working days or after worn or washed, the return request can not be accepted and the item will be returned to you (the buyer) immediately.

 

 

 

 

 

 

 

 

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Q&A

 

 

 

Q&A

 

CAN I GET MY FULL REFUND INCLUDED POSTAGE?

 

Outside the UK:

 
If you are returning a parcel from outside of the UK unfortunately the free post will not be available. 
We will also ask that if you are not in Europe that you write very clearly on the outside of the parcel that they are "returned goods". 
 
Please address your parcel to: 
(Jolie Moi Web Returns)
Rear of 81 Front Lane 
Essex 
RM14 1XL
UK
 
Please be reminded that you, as the customer, are liable for the parcel whilst it is on its journey back to us. We always advise to use a trackable, signed-for service.

 


HOW DO WE REFUND UNWANTED ITEMS RETURNED BY YOU?

 
All items for refund should be sent back in a resalable condition within 14 days (sale items) and 21 days (full priced items) of receipt as long as those are unwashed, unworn (except for the purpose of trying on) and with the original tags attached.


We highly recommend you obtain a proof of postage receipt from the Post Office as we can’t be held responsible for lost packages.


Only orders returned in full will receive postage costs, up to the value of our cheapest delivery.


Please note that item(s) purchased during a sale or discount code period will be credited at their discounted price.


Please ensure that all return postage costs have been paid in full. Any parcels with owed postage charges will not be accepted and therefore no refund or store credit will be processed.


We will not accept returns on lingerie or jewellery that has been damaged or worn. We cannot accept returns if the tamper seals or tags are removed.

 

 

 

 

 

 

 

 

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FREE GIFT RETURNS

 

 


FREE GIFT RETURNS

 
While we run a promotional offer to give a free gift with your online order when you spend a certain amount of money, you can click “Refuse” or “Accept” at the check out stage to exclude or include this gift. If you had chosen include option, then when you return a full or partial order for a refund, you must include the free gift with your return. If you do not include the free gift, we’ll have to deduct the value of the gift from the value of your refund. If you have any doubts over whether or not you need to return your free gift, please contact our customer service team.

 


GIFT VOUCHERS

 
Items purchased with a Jolie Moi gift voucher on e-voucher can be exchanged for another item or for credit back to the original voucher. Gift vouchers and e-vouchers may not be exchanged for cash or redeemed for further vouchers. Our gift vouchers never expire, and can be redeemed online or over the phone.

 


GIFT SETS & MULTI-BUYS

 
In case of part return of a gift set or multi-buy set, or similar discount, the promotion will be void and you will be refunded proportionately according to the value of goods kept.

 


MINIMUM PURCHASE AMOUNT BASED WHOLESALE PASS DISCOUNT RETURNS

 
A minimum order value of £400.00 gross applies to each UK mainland order, this is including VAT and delivery. You can order as many different products as you want to be qualified to the Wholesale Pass Discount.


All orders dispatched can not be cancelled. Please ensure you always review your order prior to checking-out.


Q. Do I have to be a company or own a business to buy from you? 

A. No, anyone can use our service but you must order goods up to the value of our minimum order.

 

 


 



 
 

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KIND NOTICE

 
We are a small team here, and our business focus is Wholesale & Concessions, please kindly allow some extra time for us to complete your retail orders and enquiries.

Many thanks

JM team

HOW TO CONTACT US?


HOW TO CONTACT US?

  
For any further questions, contact us via e-mail:
[email protected]




We apologise in advance if we don’t reply to every e-mail regarding questions where the answers are clearly stated in our Terms & Conditions, and Returns (webpage), kindly read the information provided;  

 

 


We apologise in advance if we don’t answer all phone calls. However, you can find most of the answers in our Terms & Conditions, and Returns (webpage), kindly read the information provided;

 


 

 

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