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Terms & Conditions

Terms & Conditions

Information about us www.joliemoi.co.uk is a site operated by Jolie Moi Concessions Ltd. (we). We are registered in England under company number 08518965 and with our registered office and business address is 81 Front Lane, Essex,RM14 1XL.  

What information do we collect?

We collect information from you when you register on the site, place an order, enter a contest or sweepstakes, respond to a survey or communication such as e-mail, or participate in another site feature. When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. You may, however, visit our site anonymously. We also collect information about gift recipients so that we can fulfill the gift purchase. The information we collect about gift recipients is not used for marketing purposes. Like many websites, we use "cookies" to enhance your experience and gather information about visitors and visits to our websites. Please refer to the "Do we use 'cookies'?" section below for information about cookies and how we use them.  

How do we use your information?

We may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways: To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested. To allow us to better service you in responding to your customer service requests. To quickly process your transactions. To administer a contest, promotion, survey or other site feature. If you have opted-in to receive our e-mail newsletter, we may send you periodic e-mails. If you would no longer like to receive promotional e-mail from us, please refer to the "How can you opt-out, remove or modify information you have provided to us?" section below. If you have not opted-in to receive e-mail newsletters, you will not receive these e-mails. Visitors who register or participate in other site features such as marketing programs and 'members-only' content will be given a choice whether they would like to be on our e-mail list and receive e-mail communications from us.  

How do we protect visitor information?

Jolie Moi implements a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.

Do we use "cookies"?

Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Netscape Navigator or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won't have access to many features that make your site experience more efficient and some of our services will not function properly. However, you can still place orders over the telephone by contacting customer service.Do we disclose the information we collect to outside parties?Jolie Moi (jolie moi concessions ltd.) does not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term "outside parties" does not include . It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.How can you opt-out, remove or modify information you have provided to us?To modify your e-mail subscriptions, please let us know by modifying your preferences in the "My Account" section. Please note that due to email production schedules you may receive any emails already in production.To delete all of your online account information from our database, sign into the "My Account" section of our site and remove your shipping addresses, billing addresses & payment information. Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record keeping.Third party linksIn an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).

Changes to our policyIf we decide to change our privacy policy, we will post those changes on this page. Policy changes will apply only to information collected after the date of the change. This policy was last modified on July 30, 2016.

Questions and feedbackWe welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue.Online Policy OnlyThis online privacy policy applies only to information collected through our website and not to information collected offline. By using our site, you consent to our privacy policy.

How do we refund unwanted items returned by you?


All items for refund should be sent back in a resellable condition within 14 days (sale items) & 21 days (full priced items) of receipt as long as those are unwashed, unworn (except for the purposes of trying on) and with the original tags attached.

We strongly recommend you obtain a proof of postage receipt from the Post Office as we can’t be held responsible for packages that fail to arrive. 

Only orders returned in full will receive postage costs, up to the value of our cheapest delivery service.

Please note that items purchased during a sale or discount code period will be credited at their discounted price.

Please ensure that all return postage costs have been paid in full.  Any parcels with owed postage charges will not be accepted and therefore no refund or store credit will be processed.

We will not accept returns on lingerie or jewellery that has been damaged or worn. We cannot accept returns if the tamper seals or tags are removed.

Free Gift Returns

While we run a promotional offer to give a free gift with your online order when you spend a certain amount of money, you can click: REFUSE or click : ACCEPT at the check out stage to exclude or include this gift.  If you had chosen Include option, then when you returning a full or partial order for a refund, you must include the free gift with your return.  If you do not include the free gift, we'll have to deduct the value of the gift from the value of your refund.  If you have any doubts over whether or not you need to return your free gift, please contact our customer service team.

Gift Vouchers

Items purchased with a Jolie Moi gift voucher or e-voucher can be exchanged for another item or for credit back to the original voucher. Gift vouchers and e-vouchers may not be exchanged for cash or redeemed for further vouchers. Our gift vouchers never expire, and can be redeemed online or over the phone.

Gift Sets & Multi-buys

In case of part return of a gift set or multi-buy set, or similar discount, the promotion will be void and you will be refunded proportionately according to the value of goods kept.

Miniumum Purchase Amount Based Wholesale Pass Discount Returns

A minimum order value of £300.00 gross applies to each UK mainland order, this is including VAT and delivery.  you can order as many different products as you want in order to be qualified to the WHOLESALE PASS DISCOUNT. 

 

  • £300 order total will be given a SILVER wholesale pass for 30% off on each item in your chart;
  • £400 order total will be given a GOLD wholesale pass for 40% off on each items in your chart;
  • £500 order total will be given a DIMOND wholesale pass for 50% off on each items in your chart;

 

It will not be possible to cancel your order if it has already been despatched. Please ensure you always review your order prior to checking-out. 

Q. Do I have to be a company or own a business to buy from you? 
A. No, anyone can use our service but you must order goods up to the value of our minimum order. 

Q. How about if i got 30% off on each items when i spent £300, but later i decided to return some of the items unwanted ?

A. You can retun the unwanted items within 14 days of receipt, however, as soon as the order total remaining dropped below the SILVER WHOLESALE PASS miniumum spend total requirement £300, your discount rate will be reversed back to a normal customer account; This means, if you original order total was £300 and you only will be charged by us £210 after the 30% off applied on your account, in the case that you returned 3 unwanted items ( total £120)  to make your order total dropped from £300 to £180 unqualified to the SILVER WHOLESALE PASS , therefore all items will be reversed to oringinal prices without discount ; we will only need to refund you £210- £180 = £30 back to you for the 3 items returned to us. 

or alternatively the best option is to accept STORE CREDIT rather than refund, as STORE CREDIT will be still treated as a spend towards your original order amount £300 qualification for SILVER WHOLESALE PASS.  So all your remaining items kept by you will be still qualitfied for the 30% off pass. 

for the same case, if you can get £86 STORE CREDIT instead of £30 cash refunded to your oringinal payment method.